Many people set up their Mediacom email in popular clients such as Microsoft Outlook, Mac Mail, Mozilla Thunderbird, Android Email App, iPhone/iPad Mail App, and many more. The settings below are for both @mchsi.com and @mediacombb.net email addresses
IMAP Server Settings - Authentication Required:
Type:
|
Server:
|
Encryption:
|
Port:
|
Incoming
|
mail.mediacombb.net
|
SSL/TLS
|
993
|
Outgoing
|
smtp.mediacombb.net
|
STARTTLS
|
587
|
If STARTTLS is Not Available:
Type:
|
Server:
|
Encryption:
|
Port:
|
Outgoing
|
smtp.mediacombb.net
|
SSL/TLS
|
465
|
+ IMAP Setup for iPhone/iPad
- Touch the Settings icon on the iPhone/iPad.
![MediacomCJU_0-1701266463312.png MediacomCJU_0-1701266463312.png](/t5/image/serverpage/image-id/437i53CE655FEEA3DC61/image-size/medium?v=v2&px=400)
- Touch Mail
![MediacomCJU_1-1701266463315.png MediacomCJU_1-1701266463315.png](/t5/image/serverpage/image-id/436i72ACE7EA8E28A795/image-size/medium?v=v2&px=400)
- Touch Accounts
- Touch Add Account
- Touch Other
![MediacomCJU_4-1701266463321.png MediacomCJU_4-1701266463321.png](/t5/image/serverpage/image-id/441iE89459703014E2B8/image-size/medium?v=v2&px=400)
- Touch Add Mail Account
![MediacomCJU_5-1701266463323.png MediacomCJU_5-1701266463323.png](/t5/image/serverpage/image-id/438i51C18DAF08F9FBE1/image-size/medium?v=v2&px=400)
- Fill out the Fields with the information needed
- Name: Customer's name
- Email: example@mediacombb.net or example@mchsi.com
- Password: email password
- Description: email box name
- Tap Next, and Mail will verify the information.
- Click Save
![MediacomCJU_6-1701266463324.png MediacomCJU_6-1701266463324.png](/t5/image/serverpage/image-id/442i09577599DF9F1854/image-size/medium?v=v2&px=400)
+ IMAP Setup for MAC Mail
- To begin with, click on the Apple Icon Menu on the top left of your screen and select the System Preferences submenu.
![MediacomCJU_7-1701266463338.png MediacomCJU_7-1701266463338.png](/t5/image/serverpage/image-id/444i22584514060A8649/image-size/medium?v=v2&px=400)
- You will be taken to your System Preferences screen, where you can adjust various options of your Mac OS.
- Select the Internet Accounts link to proceed.
![MediacomCJU_8-1701266463352.png MediacomCJU_8-1701266463352.png](/t5/image/serverpage/image-id/443iDEC1EAE54DA7B4E2/image-size/medium?v=v2&px=400)
- Here, you will see a list of all the different accounts you have registered including iCloud, Facebook, Vimeo, etc. Scroll down and select the Add Other Account option.
![MediacomCJU_9-1701266463364.png MediacomCJU_9-1701266463364.png](/t5/image/serverpage/image-id/446i8835CCFC36F17B4D/image-size/medium?v=v2&px=400)
- Next, select to add a Mail account on the next screen.
![MediacomCJU_10-1701266463374.png MediacomCJU_10-1701266463374.png](/t5/image/serverpage/image-id/445i71F1DC67A8249617/image-size/medium?v=v2&px=400)
- A popup will appear asking you to fill in your name and the Email address that you want to register with Mac Mail. Note, that people you send emails to will receive them from the name you enter here. This option, however, can be changed later on. Finally, click Sign in to proceed.
![MediacomCJU_11-1701266463386.png MediacomCJU_11-1701266463386.png](/t5/image/serverpage/image-id/447i231BBBEE1E3FBB10/image-size/medium?v=v2&px=400)
- Now, you have to fill in the server settings for your Email account:
- Email Address: should be pre-filled with the value you've entered in the previous screen;
- Username: enter your full email address as username, i.e. user@domain.com. It will be used both for the incoming and outgoing connection;
- Password: enter the password for your email account;
- Account Type: it's set to IMAP by default. Unless you specifically want to use POP3, you should leave it that way;
- Incoming Mail Server: add mail.mediacombb.net for your domain name;
- Outgoing Mail Server: add smtp.mediacombb.net for your domain name;
- Once you fill in all the details, press Sign In to proceed.
![MediacomCJU_12-1701266463399.png MediacomCJU_12-1701266463399.png](/t5/image/serverpage/image-id/448i74C9B8F5F3581FC6/image-size/medium?v=v2&px=400)
- Finally, you will be asked which programs you want to use this account with. The available options depend on the applications you have installed on your account.
![MediacomCJU_13-1701266463407.png MediacomCJU_13-1701266463407.png](/t5/image/serverpage/image-id/450i0CC6A393EE9F12DA/image-size/medium?v=v2&px=400)
- That's it! You can now use your email account with the Mac Mail application.
+ Setting Up Outlook / Windows Email
- Open Outlook* - If the wizard doesn’t start, then click File > Add Account
![MediacomCJU_14-1701266463412.png MediacomCJU_14-1701266463412.png](/t5/image/serverpage/image-id/449i537008299A0990DC/image-size/medium?v=v2&px=400)
- Enter an email address to add a new account
![MediacomCJU_15-1701266463414.png MediacomCJU_15-1701266463414.png](/t5/image/serverpage/image-id/453i8A2873E98AC93CD1/image-size/medium?v=v2&px=400)
- Click on Advanced options and select “Let me set up my account manually” and click Connect.
- Select IMAP for the account type.
![MediacomCJU_17-1701266463422.png MediacomCJU_17-1701266463422.png](/t5/image/serverpage/image-id/451i7DF4CBEB47B243ED/image-size/medium?v=v2&px=400)
- Enter the email password and click Connect
![MediacomCJU_18-1701266463424.png MediacomCJU_18-1701266463424.png](/t5/image/serverpage/image-id/455i0239EBCABAE96C29/image-size/medium?v=v2&px=400)
- It will take a few moments to set up the account.
![MediacomCJU_19-1701266463425.png MediacomCJU_19-1701266463425.png](/t5/image/serverpage/image-id/454i568AB1D0A5664E24/image-size/medium?v=v2&px=400)
- When it’s completed, there will be an option to set up Outlook Mobile on their phone.
![MediacomCJU_20-1701266463428.png MediacomCJU_20-1701266463428.png](/t5/image/serverpage/image-id/456i84844A7D8DC185CF/image-size/medium?v=v2&px=400)
- Outlook will send a test message to verify the email account is working.
![MediacomCJU_21-1701266463430.png MediacomCJU_21-1701266463430.png](/t5/image/serverpage/image-id/457i74708A56D4F18091/image-size/medium?v=v2&px=400)
When troubleshooting email issues, please make sure you can access your account using the Mediacom webmail service. Instructions for accessing your email account can be found here: https://community.mediacomcable.com/t5/internet/mediacom-webmail/m-p/1410#M479.
If you are experiencing issues with a third-party email client and your account is set up properly using these settings, please contact the manufacturer of your email client software.