09-27-2024 11:11 AM
So is there any word at this point on any kind of ETA on RTS for the widespread outage affecting the NE/Midatlantic area? I can’t find any communication about it anywhere at this point.
thanks!
09-27-2024 12:31 PM - edited 09-27-2024 12:31 PM
Hello @Azmkaz. I apologize for the duration of the outage impacting your area. There is a fiber cut, and we are working as quickly as we can to restore service. The estimated time of repair is 6:00 pm ET. Outage information is available on the Mediacom Mobile Care app and via SMS to 66554. Thank you- Sean
09-27-2024 01:10 PM
Thanks for the info. Unfortunately the outage map on the app only showed “under investigation” as the estimated repair time the few times I checked. Appreciate the info, here’s to a quick turnaround.