Knowledge Base
cancel
Showing results for 
Search instead for 
Did you mean: 

Knowledge Base Articles

Mediacom ID Password Resets

Question How do I reset my Mediacom ID password?  Answer Resetting your Mediacom ID password is easy!  Go to Mediacom's  website and click on My Account in the upper right cornerClick on Forgot PasswordEnter your Mediacom ID and your Two Factor Au...

Mediacom IP box: Adding Apps

Question How do I add apps to my Mediacom IP box?  Answer Adding apps to the box is an easy process. Press TiVo Button Arrow right to Apps & Games Arrow down to Google Play Store and press OK If the box is not signed into Google, you will be promp...

Adding Apps.png IP remote.png

How-To Self Install Mediacom's Landline Service

Question How do I self install Mediacom's landline phone service?  Answer To install Mediacom's landline phone, please follow these steps Connect the modem to the coaxial cable. Connect a PC to the modem via ethernet cable. You should automatic...

Password Safety

Password Safety   Question How do I keep my passwords safe and secure?  Answer In this digital age, password security is more important than ever. Here are some tips for strong secure passwords to keep both you and your personal information safe. ...

Password safety.PNG

XUMO CHANNEL LIST

Question What channels are available on Xumo?   Answer Xumo offers a wide variety of channels across different genres. Here are some of the categories and examples of channels available: NEWSABC News LiveBBC NewsCBS News 24/7NBC News NOWSky News...

MediacomRickD_0-1730223276627.jpeg MediacomRickD_1-1730223367069.jpeg

What are sun outages and how will they affect me?

Question What are sun outages (sun spots) and how will they affect my cable service?  Answer Between October 3rd and October 11th, you will notice brief interruptions in your television service due to sun outages. Twice each year, the sun is posit...

How Do I Connect My Xtream1 IP Box To Wi-Fi?

Question How Do I Connect My Xtream1 IP Box To Wi-Fi? Answer Navigate to the Menu: Using your remote, go to the menu screen.Access Settings: Select the “Settings” option.Network & Internet: Click on “Network and Internet.”Select Wi-Fi Network: Cho...

Mediacom Support.PNG

Mediacom Office Locations

Question: Do you need to return equipment at a Mediacom office or make payment and don't know where to go? Answer: The Mediacom Mobile Care app and the Mediacom Cable website can tell you where local Mediacom Offices, Third-Party Payment Centers, Wes...

mobilecarelocations.png

Which Phones are compatible with Mediacom Mobile?

Mediacom Mobile   Which phones are compatible with Mediacom Mobile? You can bring all versions of iPhone 11, 12, 13, 14, 15, SE 2nd Gen (2020), and SE 3rd Gen (2022) models as well as select Samsung, TCL, and Google Pixel devices. Enter your phone’s...

Mobile Logo.JPG

How to unlock devices with some of the major carriers.

Mediacom Mobile   Unlock a Phone on AT&T Go to AT&T’s unlock page and select “Submit an unlock request.” You’ll need to agree that you meet the eligibility requirements, then submit the form. Among the requirements: If you paid off your installment ...

Mobile Logo.JPG

Transfer Email Contacts

Transferring your Mediacom email contacts to a different email account is very simple. Follow these steps to send your contacts as electronic business cards called vCards. Go to the Contacts page and select the address book that contains the contac...

forwardcontactzimbra.jpg

How Do I View Or Change My Network Password For Eero?

Question How Do I View Or Change My Network Password For Eero? Answer Changing Your Network Password In The Eero App It’s simple to view or change your network password using the Eero app, just follow these steps below: Open the Eero app and go to...

Eero Password.PNG

What is Wifi calling?

Answer Wifi calling enables you to make and receive phone calls using a Wifi network instead of relying on a cellular network. This is especially handy in areas with poor or no cellular coverage and during international travel. By using your interne...

Mobile Logo.JPG

What is an IMEI and how do I find my device IMEI?

Answer The International Mobile Equipment Identity (IMEI) serves as a unique identifier, much like a fingerprint, for your phone. It assists in recognizing your device’s make and model. To retrieve your device’s IMEI, you can use the following metho...

Mobile Logo.JPG

Why is MMS not working on my device?

Answer There are a few factors that could contribute to MMS (Multimedia Messaging Service) not working on your device. Here are some troubleshooting steps to resolve the issue: – Check network connection: Ensure you have a stable cellular data or Wi...

Mobile Logo.JPG
Announcements

Welcome to the Community Knowledge Base. If you don’t find the answer to your question, please feel free to ask your question in the Forums. Our community is here to help, and there’s always someone ready to share their knowledge and experience. Your question might also help others who have the same query. So, go ahead and join the conversation! .

Top Contributors
Labels