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Knowledge Base Articles

How-To Self Install Mediacom's Landline Service

Question How do I self install Mediacom's landline phone service?  Answer To install Mediacom's landline phone, please follow these steps Connect the modem to the coaxial cable. Connect a PC to the modem via ethernet cable. You should automatic...

Password Safety

Password Safety   Question How do I keep my passwords safe and secure?  Answer In this digital age, password security is more important than ever. Here are some tips for strong secure passwords to keep both you and your personal information safe. ...

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XUMO CHANNEL LIST

Question What channels are available on Xumo?   Answer Xumo offers a wide variety of channels across different genres. Here are some of the categories and examples of channels available: NEWSABC News LiveBBC NewsCBS News 24/7NBC News NOWSky News...

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What are sun outages and how will they affect me?

Question What are sun outages (sun spots) and how will they affect my cable service?  Answer Between October 3rd and October 11th, you will notice brief interruptions in your television service due to sun outages. Twice each year, the sun is posit...

How Do I Connect My Xtream1 IP Box To Wi-Fi?

Question How Do I Connect My Xtream1 IP Box To Wi-Fi? Answer Navigate to the Menu: Using your remote, go to the menu screen.Access Settings: Select the “Settings” option.Network & Internet: Click on “Network and Internet.”Select Wi-Fi Network: Cho...

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Mediacom Office Locations

Question: Do you need to return equipment at a Mediacom office or make payment and don't know where to go? Answer: The Mediacom Mobile Care app and the Mediacom Cable website can tell you where local Mediacom Offices, Third-Party Payment Centers, Wes...

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Which Phones are compatible with Mediacom Mobile?

Mediacom Mobile   Which phones are compatible with Mediacom Mobile? You can bring all versions of iPhone 11, 12, 13, 14, 15, SE 2nd Gen (2020), and SE 3rd Gen (2022) models as well as select Samsung, TCL, and Google Pixel devices. Enter your phone’s...

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How to unlock devices with some of the major carriers.

Mediacom Mobile   Unlock a Phone on AT&T Go to AT&T’s unlock page and select “Submit an unlock request.” You’ll need to agree that you meet the eligibility requirements, then submit the form. Among the requirements: If you paid off your installment ...

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Transfer Email Contacts

Transferring your Mediacom email contacts to a different email account is very simple. Follow these steps to send your contacts as electronic business cards called vCards. Go to the Contacts page and select the address book that contains the contac...

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How Do I View Or Change My Network Password For Eero?

Question How Do I View Or Change My Network Password For Eero? Answer Changing Your Network Password In The Eero App It’s simple to view or change your network password using the Eero app, just follow these steps below: Open the Eero app and go to...

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What is Wifi calling?

Answer Wifi calling enables you to make and receive phone calls using a Wifi network instead of relying on a cellular network. This is especially handy in areas with poor or no cellular coverage and during international travel. By using your interne...

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What is an IMEI and how do I find my device IMEI?

Answer The International Mobile Equipment Identity (IMEI) serves as a unique identifier, much like a fingerprint, for your phone. It assists in recognizing your device’s make and model. To retrieve your device’s IMEI, you can use the following metho...

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Why is MMS not working on my device?

Answer There are a few factors that could contribute to MMS (Multimedia Messaging Service) not working on your device. Here are some troubleshooting steps to resolve the issue: – Check network connection: Ensure you have a stable cellular data or Wi...

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